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Front Desk Clerk Day/Night - 03/09/18

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Type:		Emploi		Type de contrat:		CDI
Localisation:		Bruxelles Aéroport		Contrat:		Temps plein
Expérience:		Moins d'1 an		Langue:		Français Néerlandais Anglais
Compétences requises:		Previous experience in Front Office

L'entreprise

Coordonnées de l'entreprise:		Sheraton Brussels Airport Hotel Luchthaven Brussel Nationaal 1930 Zaventem
Site internet de l'entreprise:		http://www.sheratonbrusselsairport.com/
Description de l'entreprise:		Sheraton is in front of the main gate at Brussels Airport and offers sound-proofed rooms with flat-screen TV. The hotel includes a gym, 24-hour room service and a lobby computer terminal. Guests can benefit from the Sheraton Club Lounge experience. The design guest rooms at Sheraton Brussels Airport Hotel & Conference Center have Sweet Sleeper Beds. Each of the air-conditioned rooms also benefit from a minibar. Brussels Express Train Station is situated underneath the hotel and offers direct links into the centre of Brussels. The Atomium is a 15-minute car journey from the hotel and the NATO Headquarters are only 5 minutes away by car. Gullivers Restaurant serves anything from a breakfast buffet to a chic à-la-carte dinner and cocktails. Guests can also enjoy a traditional Belgian beer at the bar.
Offre de l'entreprise, conditions et avantages:		Transports cost
Envoi CV (et lettre de motivation):		http://www.careers.marriott.com/ Marleen Blommaerts, DIrector of Human Resrouces http://www.careers.marriott.com/ http://www.careers.marriott.com/