As front desk agent your are the first point of contact and you represent the public face of the hotel. You provide helpful guidance and a warm tailored service. And you deliver a great guest experience because all guests are unique. Your responsibilities : -Welcome guests warmly -Create a convivial relationship with guests -Ensure efficiency the registration process (check-in, issue room keys,...) -Maximise the hotel’s revenue by up-selling rooms and by selling other hotel’s services -Provide practical relevant and accurate information (tourism, public transport, restaurants,...) -Respond on the phone in a courteous manner -Check out the guests -Handle guests complaints in a professional manner -Communicate any relevant information to the appropriate hotel’s departments -Run daily reports (number of arrivals, departures), check the cash register at the beginning and end of shift -Follow all hotel procedures (security, accounting,...)
Type: | Emploi | Type de contrat: | CDD CDI | |||
Localisation: | Bruxelles | Contrat: | Temps plein | |||
Expérience: | 1 à 2 ans | Langue: | Français Anglais | |||
Compétences requises: | -Bilingual English/French, another EU language is an asset -Helpful, customer oriented, smiling, good presentation -Strong communication skills, happy listening -Basic computer skills and basic numbers skills -Multitasking skills, time management and priorities -Ability to work both in a team and independently -Willingness to work week and weekends from 7am-3pm or from 3pm-11pm -Familiarity with the hospitality industry a plus |
Coordonnées de l'entreprise: | Hotel Van Belle 39 Chaussée de Mons, 1070 Bruxelles |
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Site internet de l'entreprise: | http://www.hotelvanbelle.be/ | |
Description de l'entreprise: | Hotel Van Belle is an authentic family hotel located in Anderlecht at 12 minutes walk from Brussels Grand-Place. A few words describing Hotel Van Belle: retro, new, mix-match, low energy building, local, original, millenials mindset, Brusselaers, good value, unique… The Van Belle offers a Brussels lifestyle experience and takes guests off the beaten track. Something unique in you or passionate of Brussels? So, come and play your part with us. | |
Offre de l'entreprise, conditions et avantages: | According to the pay scale Eligible candidates for a FPI (formation professionnel individuel) also appreciated | |
Envoi CV (et lettre de motivation): | cover letter and CV Rose Muenze admin@hotelvanbelle.be 39 Chaussée de Mons, 1070 Bruxelles |