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Front Office Manager - 23/04/18

Main purpose of job The Front Office Manager is in charge of the Front Office Reception Team, their daily operations and needs to have a short and long term vision of the overall picture. He/she thinks independently, dare to ask questions and take his/her own initiative. He/she is engaged and personal with our guests and colleagues. The primary task, together with the reception team, is to create a consistently good atmosphere and service for our hotel guests. He/she needs to be incessantly on their toes to ensure that high quality service is provided by his/her team, while ensuring that it operates efficiently, effectively and respects the different targets set by the General Manager. Responsibilities / Tasks: • Providing a safe working environment, motivating his/her staff members and lead the team by example to ensure that the Front Office team gives excellent guest service that encourages guests to return and to recommend our property. • Scheduling staff according to operations and the “Duty shifts” organisation of the hotel. • Ensuring the good functioning of all the cameras, training on H&S procedures, reporting of incident to management and other Thon properties and ensuring that we are prepared for full evacuations and other emergency situations. • Coordinating front office meetings on a regular basis, doing yearly performance reviews with all front office staff and drawing up training plans • Managing room balance accordingly to management strategy and strictly controlling no show, cancelation, early departure and up-selling opportunities to optimise revenue. • Ensuring that the service is adapted to the special needs of our guests (VIPs, customer with disabilities, special requests, etc). • Actively searching for the right candidates to complete the department’s need, organizing interviews and the necessary red-tape related to this process. • Taking actively part in the planning of the budget and other departmental related investments. • Dealing with customer complaints quickly, confidently, effectively and appropriately.

Type:		Emploi		Type de contrat:		CDI
Localisation:		Bruxelles		Contrat:		Temps plein
Expérience:		1 à 2 ans		Langue:		Français Néerlandais Anglais
Compétences requises:		Skill set we are looking for: You are flexible, initiative-oriented and thrive in a hectic working environment. • Experience in the service industry is a must, preferably in the Front Office department • You are always reviewing/optimising processes, services, organisation and procedures • Good communication skills, both written and oral in English and French is mandatory and any other languages will be a +. • Knowledge of OPERA or similar PMS is necessary and Protime and /or BOB is a +! • You are operational and leading by example as this is part of your uniform • You are positive and you are able to bring this over to your team • You are up for a nice and challenging opportunity! In addition, you can identify you with our 3 basic values: 1) Passionately committed, 2) Professional hospitality and 3) The power to please.

L'entreprise

Coordonnées de l'entreprise:		Thon Hotel Bristol Stephanie Hotel Bristol Stephanie S.A. Rue du Luxembourg, 23 1000 Bruxelles
Site internet de l'entreprise:		www.thonhotels.com
Description de l'entreprise:		Thon Hotels is part of the Norwegian hotel chain Olav Thon Group that carries the name of its founder Mr. Olav Thon. We have hotels in Norway, Brussels, and Rotterdam. In Brussels, Thon Hotels is one of the largest hotel chains with almost 1500 hotel rooms and 44 meeting rooms in 5 hotels as well as 3 residences of full furnished apartments. We wish that all our employees are engaged, professional and service minded. The Olav Thon Group is dedicated to diversity and encourages qualified candidates to apply regardless of age, gender, disability, nationality or ethnic background. Thon Hotel Bristol Stephanie consists of 142 of the largest rooms in Brussels, combining elegance with spacious comfort. Located in one of the liveliest areas of Brussels, on the trendy Avenue Louise – a young, multicultural and artistic area – read more.
Offre de l'entreprise, conditions et avantages:		In return we offer you An exciting and challenging position, in a nice and dynamic working environment. We offer a position in one of Brussels' leading hotel chains, with good career opportunities. You benefit from a good salary package including standard advantages such as: • Hospitalization insurance • Attendance holidays or bonus • Mobile phone + limited connection fees • Laptop • Bonus plan
Envoi CV (et lettre de motivation):		Jeremy Hillegeer Jeremy Hillegeer Directeur General Jeremy.hillegeer@thonhotels.be Jeremy Hillegeer Thon Hotel Bristol Stephanie Avenue Louise, 91-93 1050 Bruxelles