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Front Office Manager - 09/10/18

Description of the function: In this function you are responsible for all activities and work at the front office including reservations, day- and night reception, serve guests, baggage handling, monitor security, key management and night audit. The Front Office Manager can be supported by sub-executives/supervisors. Tasks and the most important responsibilities: • Supervise the front office employees (in shifts) through an assistant, shiftleaders and night managers and directly to the reservations employees. Therefore; - Coordinate the plan made by the assistant, shiftleaders and night managers regarding working schedules, staff deployement and workload throughout the different reception services. Solving problems. - Determinate the workforce, recruit and hire new employees, ensuring adequate introduction, making evaluations. • Coordinate/settle the execution of work at the Front Office. Therefore; - Give instructions to the assistant, shift leaders and night manager. - Monitor the performance of work (progress, quality), make adjustments in case of anomalies. - Ensure the proper communication with guests, effective use and management of premises, inventory, equipment and facilities. - Handling guest complaints. • Realizing an adequate ROI. Therefore; - Developing ideas and stimulate suggestions of employees regarding special activities and packages; discuss the proposals together with the Hotel Director and/or Sales Manager. - If necessary, execute parts of the marketing program and transfer contact persons. - Deal with certain (group)reservations. • Monitor the efficiency/productivity and the departmental return. Therefore; - Prepare forecasts and budgets (turnover, costs). - Monitor the implementation, the tracking and the adjusting of divergences. - Discuss the proposals of employees regarding purchases (for equipment). - Make investment proposals to Hotel Director. - Identify and make proposals for improvements within the department.

Type:   Emploi   Type de contrat:   CDI
Localisation:   Bruxelles   Contrat:   Temps plein
Expérience:   3 à 5 ans   Langue:   Français Néerlandais Anglais
Compétences requises:   • Focus on service • Focus on quality • Focus on profit • Business sense Competences for the job • Flexibility • Honesty • Be persuasive • Company’s identification • Initiative • Delegate • Action • Integrity
 

L'entreprise

Coordonnées de l'entreprise:   NH Brussels Airport
NH Brussels Airport
Site internet de l'entreprise:   www.nh-hotels.com
Description de l'entreprise:   The NH Brussels Airport hotel is just a 5-minute drive from Belgium’s national airport. It’s also right beside Diegem station, which will take you into town in 15 minutes. •next to the train station •by the airport •15 minutes from central Brussels
Offre de l'entreprise, conditions et avantages:   Besides a competitive salary, NH Hotel Group offers the following benefits • Special Employee rate worldwide! • NH University: excellent training & (international) development opportunities • Special rates for friends and family • Excellent career opportunities: all employees of NH Hotel Group are given priority on internal vacancies worldwide!
Envoi CV (et lettre de motivation):   Please attach your CV and Motivational letter.

Gerard van der Haagen - hotel director
g.haagen@nh-hotels.com

De Kleetlaan 14, Diegem

Une association créée par et pour les professionnels de l'Hôtellerie

Chaque jour, nous travaillons à renforcer et à développer le secteur hôtelier bruxellois.


La BHA représente plus de:

  • - 90% des hôtels bruxellois
  • - 15.000 chambres
  • - 12.500 emplois
  • - 6 millions de nuitées par an
 

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