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d'emploi / de stage

Stagiaire FO/Telephone Operator - à partir de Mars 2022 - 23/02/22

Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events.

Type:		Formation		Type de contrat:		Stage
Localisation:		Bruxelles		Contrat:		Temps plein
Expérience:		Formation		Langue:		Français Néerlandais Anglais
Compétences requises:		• Answers incoming calls. • Directs call to guest rooms, staff, or departments through the switchboard or PBX system. • Places outgoing calls. • Receives guest messages and deliver the same to the guest. • Logs all wake-up call requests and performs wake-up call services. wake-up call services. • Provides information about hotel services to guests. • Understand the telephone operator board or PBX switchboard operations. • Provides paging services for hotel guests and employees. • Knows what action to take when an emergency call is required. • Assists in reporting telephone equipment or service complaints and problems. • Following telephone etiquette. • Trains or assists with training new telephone operators in performance of job duties. • Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well. • Must be polite and courteous while answering the phone. • Open and close telephone functionality on the hotel front office software. • Keep records of calls placed and received by all departments and recording the call charges. • Update directory information on the front office software. • Provides a paging service for hotel guests and employees. Process guest wake-up calls. • Registering guest request and following up • Assisting the Front Office Agent with administration work.

L'entreprise

Coordonnées de l'entreprise:		Steigenberger Wiltcher's Steigenberger Wiltcher's Steigenberger Wiltcher's "Steigenberger Wiltcher's Avenue Louise 71 1050 Bruxelles
Site internet de l'entreprise:		http://welcome.deutschehospitality.com/en/welcome/ https://www.steigenberger.com/en/hotels/all-hotels/belgium/brussels/steigenberger-wiltchers
Description de l'entreprise:		The Steigenberger Wiltcher's is located behind a historic facade and forms part of the Wiltcher's Complex in the elegant surroundings of Avenue Louise. The five stars hotel has 267 rooms including 40 suites and a Royal Suite. Our Meeting & Banquet facilities cater for up to 600 persons across 13 conference rooms. All our guests have also an access to the Beauty Centre & Spa, Aspria Avenue Louise.
Offre de l'entreprise, conditions et avantages:		Pas de logement • 1 repas par jour dans notre cafétéria les jours de travail • Pas de rémunération.
Envoi CV (et lettre de motivation):		CV et lettre de motivation à hrbrussels@steigenberger.com Sylvia Simar, DRH hrbrussels@steigenberger.com hrbrussels@steigenberger.com