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Area Reservations Agent - 02/04/19

Main purpose of job : The Area Reservations Agent is responsible of incoming requests via phone or mail. Closes the best opportunities for the properties and clients based on market conditions and properties’ needs. Responsibilities / Tasks : ◾Makes all the reservations for a maximum of 9 rooms ◾Welcomes the guest and answer the telephone with a smile for internal & external calls ◾Assists his/her colleagues for individual reservations ◾Provides the potential clients with propositions and confirmations in the form of offers and confirmations all responding to the needs and demands of the clients ◾Ensures clear communication with all other departments and do all follow-ups for the requested information by the other departments ◾Carries out any other tasks requested by management in keeping with the Thon Hotels’ standards and ideas. ◾Makes offer analysing the market and the request of the client, the availability and choosing the hotel who will be more profitable, is a sales person and guides the client. ◾Cross sell all hotels of the chain. ◾Gives information about bedrooms facilities of all the properties in order to up sell services. ◾Handles booking options, contracts, pro-forma, refund, CC form. ◾Transferring leads and necessary information to other departments (revenue, sales, marketing…). ◾The agent will also be in phone contact with the guest using a commercial attitude and always with a positive attitude.

Type:		Emploi		Type de contrat:		Indifferent
Localisation:		Bruxelles		Contrat:		Temps plein
Expérience:		1 à 2 ans		Langue:		Français Néerlandais Anglais
Compétences requises:		You are flexible and initiative-oriented and thrive in a hectic working environment. ◾Experience in the hotel and or meeting industry is a mandatory ◾Excellent communication skills, both written and oral in English & French (Dutch is a must) ◾Ability to prioritise and plan effectively ◾Commercial attitude ◾Guest oriented and you are a “sales person” ◾You manage stress, you are proactive and flexible ◾OPERA S&C knowledge is a plus In addition, you can identify you with our 3 basic values: 1) Passionately committed, 2) Professional hospitality and 3) The power to please

L'entreprise

Coordonnées de l'entreprise:		Thon Hotels - Service & Support Centre rue du Luxembourg 23 1000 Brussels
Site internet de l'entreprise:		thonhotels.com/careers
Description de l'entreprise:		Thon Hotels is part of the Norwegian hotel chain Olav Thon Group that carries the name of its founder Mr. Olav Thon. We have hotels in Norway, Brussels, and Rotterdam. In Brussels, Thon Hotels is one of the largest hotel chains with almost 1500 hotel rooms and 44 meeting rooms in 5 hotels as well as 3 residences of full furnished apartments. We wish that all our employees are engaged, professional and service minded. Thon Hotels Brussels is composed of following properties : Thon Hotel Bristol Stephanie, Thon Hotel Brussels Airport, Thon Hotel Brussels City Centre, Thon Hotel EU, Stanhope Hotel, Thon Residence EU, Thon Residence Florence and Thon Residence Parnasse. Our company is growing, and we are always looking for talented, enthusiastic persons to join our team in the Service and Support office located in the European Quarter close to the Luxembourg train station. The Service & Support office includes all cluster departments working for the entire Thon Hotels in Brussels and provides its employees an agreeable working environment.
Offre de l'entreprise, conditions et avantages:		An exciting and challenging position, in a nice and dynamic working environment. We offer a position in one of Brussels' leading hotel chains, with good career opportunities. You benefit from a good salary package including standard advantages such as: ◾Replacement contract as of 01/07/2019 (birth leave), possibility of fixed contract afterwards (depending on the opportunities within our group) ◾Attendance holidays or bonus ◾Internal and external trainings ◾Free train subscription if this method is used for commuting ◾Weekly laundry for professional clothes
Envoi CV (et lettre de motivation):		https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1103&ProjectId=146811&uiculture=EN&MediaId=4619 Only applications received through our website are taken into consideration. https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1103&ProjectId=146811&uiculture=EN&MediaId https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1103&ProjectId=146811&uiculture=EN&MediaId=4619