Do you pride yourself on setting the highest standards, providing a benchmark of behaviour for those around you? Are you an experienced human resources and training professional ready to bring your people and management skills to an exciting new role at a world-leading luxury hotel? Then we’d love to invite you to join us as Quality and Training Manager at Rocco Forte Hotels. Working alongside the General Manager and Human Resources Manager, you will be responsible for the training and development of hotel employees, providing a proactive, innovative and supportive training function across the business. You will deliver induction training for all new starters, plus individual training plans and objectives for each employee. You will work closely with heads of department across the hotel, developing bespoke training schemes for employees and managers and analysing guest comment cards and mystery shopper reports for further training needs to ensure the hotel maintains its world-class standards. You will follow up on guests comments and on social media, analyze quality performance and working with Heads of Departments on monitoring and introducing standards. You will be an outstanding communicator with the ability to mentor and inspire, and your success will be defined by your knack for guidance and training. In turn, you will be given the support to develop your own skills and career with us. Ultimately, your insight, commitment and pride in your work will make you an integral part of the Rocco Forte family.
Type: | Emploi | Type de contrat: | CDI | |||
Localisation: | Bruxelles | Contrat: | Temps plein | |||
Expérience: | 3 à 5 ans | Langue: | Français Néerlandais Anglais | |||
Compétences requises: | Knowledge of French or Dutch and English is mandatory |
Coordonnées de l'entreprise: | Hôtel Amigo - A Rocco Forte Hotel rue de l'Amigo 1-3 1000 Bruxelles |
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Site internet de l'entreprise: | roccofortehotels.com | |
Description de l'entreprise: | Hotel Amigo is set among the cobbled streets of Brussels, just around the corner from the picturesque Grand Place, one of the most beautiful squares in the world. A former prison, it became a hotel in 1957, just in time to host royals, celebrities and VIPs for the Brussels World's Fair. Although much has changed since then, we remain true to our name - our team is friendly, warm and waiting to greet you. | |
Offre de l'entreprise, conditions et avantages: | according to applicant and experience | |
Envoi CV (et lettre de motivation): | croelants@roccofortehotels.com Catherine Roelants DRH croelants@roccofortehotels.com rue de l'Amigo 1-3 1000 Bruxelles |