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Reservations and Revenue Coordinator - 26/07/19

Responsibilities & activities Providing the hotel’s future guests, groups, individuals, Tour Operators or companies with an efficient, professional and friendly reservations service 1. Receiving reservations requests through channels including but not limited to telephone, email, fax, letters or the sales department. 2. Providing prospective clients with information including but not limited to prices, facilities and services provided in the hotel. 3. Processing reservations in PMS systems and yield systems. 4. Recording changes and reservations and ensuring they are correctly processed and followed-up in accordance with the established procedure. 5. Looking for alternatives in case the clients’ needs cannot be entirely satisfied and proactively attempting to solve issues faced by the hotel’s prospective customers. Assisting in ensuring that occupancy is efficient and maximizes revenues for the hotel 1. Ensuring other departments in the hotel remain informed about the hotel’s reservations situation and providing them with informative documents to facilitate their operation. 2. Preparing data lists related to hotel information including but not limited to arrivals, duration of stay, numbers of rooms, payment methods, services and facilities requested. 3. Yield management on all hotel systems to maximize revenues. Following-up on contracts and prospects’ requests 2. Inputting data related to reservations in the computer to facilitate future retrieval and effective sharing of information and productivity between departments. 3. Controlling and monitoring the options placed on hotel rooms and ensuring they are in emails and letters.line with the predefined policy. 4. Contacting clients in a timely manner to ensure correctness and fullness of information linked to their reservations. 5. Recording confirmations received through channels including but not limited to fax, Responsibilities & activities (continued) 6. Preparing letters to follow up on various situations and requests or as instructed by the Reservations Manager or the Reservations supervisor. Providing efficient, prompt, courteous, trouble-free and proactive service to customers and colleagues, hence maximizing guest satisfaction 1. Handling guest and colleagues requests in a quick, efficient and professional manner. 2. Handling written and oral guest problems and complaints, including but not limited to information transmitted by the Customer Service Center and CST, telephone conversations and letters. 3. Increasing customer satisfaction by efficiently communicating specific customer requests to the appropriate department. 4. Proactively taking measures to minimize guest complains, 5. Keeping informed about hotel facilities and nearby sights of interest. Performing all tasks according to departmental guidelines, the departmental business plan and the B-Apart guidelines and service concepts 1. Maintaining working areas, materials and company equipments clean, tidy and in good shape. 2. Ensuring tools and equipment made available by the hotel are used in accordance with their user manual and they are in perfect working order at all times. 3. Knowing, understanding and being able to apply the hotel’s fire, emergency and bomb-threat procedures. 4. Act as duty manager when requested 5. Keeping informed on hotel standards of operation and departmental procedures. 6. Keeping the highest level of confidentiality on staff, business and guest information. 7. Keeping the highest level of confidentiality on sensitive information seen or heard. 8. Expressing opinions and making recommendations when observing an opportunity to improve service standards, reduce costs or increase revenues.

Type:		Job		Type contract:		Onbepaalde duur
Plaats:		Brussel		Contract:		Voltijds
Ervaring:		1 tot 2 jaar		Taal:		Frans Nederlands Engels
Vereiste vaardigheden:		Knowledge & Requirements (Profile) Skills: In addition to technical competencies, following skills are important: 1. Phone operation skills 2. Consistent in Email-Etiquette 3. Communication skills 4. Organisation 5. Efficiency 6. Professionalism 7. Selling skills 8. Proficient user of Microsoft Office, 9. Good knowledge of PMS systems, CHW eXpress 10. Commercial orientation 11. Problem solving skills 12. Adaptability Attitude: In addition to basic grooming rules, the following traits of attitude are important: 1. Punctuality 2. Team spirit 3. Flexibility 4. Discretion 5. Patience 6. Customer orientation 7. Openness 8. Proactive 9. Solution oriented 10. Flexible 11. Customer oriented

Het bedrijf

Bedrijfsgegevens:		BEAPART NV BEAPART NV SQUARE AMBIORIX 28 1000 BRUSSEL
Website van het bedrijf:		www;b-aparthotels.com
Bedrijfsomschrijving:		-aparthotels is providing spacious serviced apartments for short and long stay. With 4 buildings in Brussels, as well as 1 in The Hague in The Netherlands (Amsterdam is coming soon and other properties in Benelux). B-aparthotels offer serviced apartments with a wide range of hotel services (weakly cleaning, breakfast, fitness, parking…) and accommodation type from the standard hotel room to the 2-bedroom penthouse with also studio, duplexes, and 1 to 3-bedroom apartments.
Aanbod, voorwaarden en voordelen:		you will enter a company in full expansion where talent and initiative are appreciated. an interesting position with important responsibilities within a dynamic company where you will have interesting growth opportunities. an attractive salary package
Verstuur CV (en motivatiebrief):		only by email to : prezaei@b-aparthotels.com Persia Sheikh-Rezaei Yield and Revenue Manager prezaei@b-aparthotels.com Square Ambiorix 28-1000 Brussel