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Front Office Manager - 09/12/19

Main purpose of job : After major renovations and development of our product and services, we seek a colleague who likes to work and manage a team and develop his colleagues, always tries to improve our services and takes his own initiative. Reporting directly to the General Manager, you are responsible of the receptionists and concierges. As Front Office Manager, you are responsible for carrying out various duties – both administrative and operational - to ensure that customers’ experience is outstanding by providing the best welcome and the most professional service. Responsibilities / Tasks : ◾Supervise and lead team ◾Ensure the smooth running of all daily operations and give operational support to your team ◾Communicate and train the team to deliver a very high quality service and experience to the guests ◾Cover the administration of the department : ◦Establish budget & forecasts in collaboration with the Revenue Management Team ◦Supervise the schedules and control working time and performances ◦Revise or implement checklists and procedures and make sure these are followed ◦Analyse, comment and take action on Profit & Loss reports ◾Maintain close contacts with our – regular – Guests ◾Organize and facilitate the stay of VIP and Official Delegations ◾Ensure safety procedures are followed and cover Duty Manager shifts ◾Collaborate with the Management Team and General Manager This list is not exhaustive.

Type:		Job		Type contract:		Onbepaalde duur
Plaats:		Brussel		Contract:		Voltijds
Ervaring:		3 tot 5 jaar		Taal:		Frans Nederlands Engels
Vereiste vaardigheden:		You are flexible and initiative-oriented and thrive in a hectic working environment. ◾Experience in the Front Office department is a must, experience as team leader / manager and Duty is a plus ◾Good communication skills, both written and oral in French, Dutch and English. Any other language is a plus. ◾Knowledge of OPERA and Microsoft Office mandatory. Other systems like PMi, Protime, MPLEO welcome. ◾Be flexible and comfortable at multitasking ◾Flexible schedules from Mondays to Sundays/Early & Late Shifts to cover in all shift & duties ◾Working under pressure is not a problem for you In addition, you can identify you with our 3 basic values: 1) Passionately committed, 2) Professional hospitality and 3) The power to please.

Het bedrijf

Bedrijfsgegevens:		Stanhope Hotel Brussels by Thon Hotels Stanhope Hotel Brussels by Thon Hotels rue du Commerce 9 1000 Brussels
Website van het bedrijf:		thonhotels.com/careers
Bedrijfsomschrijving:		Thon Hotels is part of the Norwegian hotel chain Olav Thon Group that carries the name of its founder Mr. Olav Thon. We have hotels in Norway, Brussels, and Rotterdam. In Brussels, Thon Hotels is one of the largest hotel chains with almost 1500 hotel rooms and 44 meeting rooms in 5 hotels as well as 3 residences of full furnished apartments. We wish that all our employees are engaged, professional and service minded. Stanhope Hotel Brussels by Thon Hotels is the unique 5-stars property of the Thon Hotels’ group in Brussels. The hotel offers 125 bedrooms as well as an extensive conference facilities and a gastronomic restaurant.
Aanbod, voorwaarden en voordelen:		An exciting and challenging position, in a nice and dynamic working environment. We offer a position in one of Brussels' leading hotel chains, with good career opportunities. You benefit from a good salary package including standard advantages such as : ◾Hospitalization insurance ◾Attendance holidays or bonus ◾Internal and external trainings ◾Free train subscription if this method is used for commuting ◾Cell phone and laptop
Verstuur CV (en motivatiebrief):		Only applications received through our website will be taken into consideration Frédéric Hill General Manager https://candidate.hr-manager.net/ApplicationForm/SinglePageApplicationForm.aspx?cid=1103&departmentI https://candidate.hr-manager.net/ApplicationForm/SinglePageApplicationForm.aspx?cid=1103&departmentId=19150&ProjectId=147376&MediaId=4669