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Concierge/Driver/Porter - 12/01/24

Serves as the guest's liaison for both hotel and non-hotel services. Functions are an extension of front desk agent duties. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Knows how to provide concise and accurate directions. Makes reservations and obtains tickets for flights, the theatre, or special events. Organizes special functions such as VIP cocktail receptions. Arranges for secretarial services. Serves all guests by providing the highest level of service in an efficient and courteous manner while following the Tangla brand standards, procedures and policies at all times.

Type:		Emploi		Type de contrat:		CDD
Localisation:		Bruxelles		Contrat:		Temps plein
Expérience:		Moins d'1 an		Langue:		Français Anglais
Compétences requises:		1. Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to the standard. 2. Create a productive and positive atmosphere, have a good working relationship with all colleagues and other departments. 3. Attend daily briefings conducted by the Front Office Manager at the beginning of each shift. Attend monthly department meetings. 4. Handle mail, packages and messages properly and on a confidential basis. 5. Be very knowledgeable about the rooms and their locations, hotel services and facilities. Check daily event sheet, bulletin boards, and be up to date with all changes, new procedures and events. 6. Be very knowledgeable about local area, events, attractions, sightseeing and cultural or social events. 7. Handle all duties according to hotel policies, procedures, internal rules and standards. 8. Know how to follow all hospitality guidelines. 9. Handle all reasonable guest needs and requests and fulfil them with a sense of urgency. 10. Arrange all types of requests for our customers such as car rental, airline and train tickets, office services, beauty, barber and babysitting services, etc. Arrange presents, repairs and shopping, if requested. 11. Other duties - see attached file

L'entreprise

Coordonnées de l'entreprise:		Tangla Hotel Brussels 5* Avenue E. Mounier 5,Woluwé St Lambert 1200 Brussels , Belgium
Site internet de l'entreprise:		www.tanglabrussels.com
Description de l'entreprise:		Tangla Brussels is the enbodiment of the Tanggula Mountain legend. The interior architecture has been modelled by the award-winning Hirsch Bedner Associates Agency and it is the first Orientally inspired design hotel to arrive in the European capital, Brussels. David Tkint, HBA Partner and lead designer explains that Tangla Hotel Brussels’ interior is inspired by Timeless Chinese Luxury and Sophistication. Tangla Hotel Brussels introduces its guests to the Chinese Art of Hospitality and is an ode to the unique charm of Asian Culture. This has been translated into design by bright high ceilings, feature backlit walls with hand crafted details, meticulously selected original art, luxurious marbles and custom made chandeliers inspired by cloud movements. Tangla Hotel Brussels represents a subtle reinterpretation of Tangla Hotel Beijing, the very first Tangla Hotel owned and managed by HNA, the parent company of Tangla Hotels and Resorts.
Offre de l'entreprise, conditions et avantages:		Competitve/To be discussed in Interview
Envoi CV (et lettre de motivation):		OUI Li Na HR Director hr@tanglabrussels.com Li Na HR Director