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Operations Manager - 21/09/21

The Operations Manager assists the General Manager in implementing the brand and hotel strategy, to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments. The Operations Manager: • Has managerial responsibility for all the positions in his or her remit; ensures the team's talents are developed. • Is responsible for providing innovation and renewal in the hotel's service offer, with particular focus on meetings and events. • Replaces the General Manager when absent. • Conveys the Hilton spirit to guests by playing a "hands-on" role in the hotel, embodying sociability, and proximity. • Ensures quality in the provision of Rooms, Food & Beverage and Meetings services, by implementing reference guides for those departments. • Ensures that sub-contractor agreements are aligned with the quality and profitability targets under his/her responsibility. • Creates the impetus for working innovatively and on projects across departments. To this end, conducts continuous benchmarking on the competition. • Conveys Bright Hearted values to his/her staff members through his/her management style based on proximity, sociability, and cross-divisional working methods. • Instils a sales mindset to Bright Hearted staff members through continuous stimulation (upselling, incentives, challenges) • Sets sales and expenses budgets for his/her area of responsibility. Follows them up and ensures corrective actions as necessary. Ensures procedures are implemented and duly applied throughout the hotel.

Type:		Emploi		Type de contrat:		CDI
Localisation:		Indifferent		Contrat:		Temps plein
Expérience:		3 à 5 ans		Langue:		Indifferent
Compétences requises:		The ideal candidate should: · Have at least 3 years of experience in hotel management, preferably in both Food & Beverage and Rooms division. · Have strong inter-personal and communication skills · Have a passion for excellence and delivering high quality personalized and unique services · Have a lively and energetic personality, that shines through in every interaction · Be highly responsible and reliable · Be able to work well under pressure in a fast-paced environment · Know to work as a team · Be able to focus its attention on guest needs and remain courteous at all time

L'entreprise

Coordonnées de l'entreprise:		Hilton Garden Inn Brussels City Centre Rue Berckmans 128 1060 Saint Gilles Brussels
Site internet de l'entreprise:		https://hiltongardeninn3.hilton.com/en/hotels/brussels-capital-reg/hilton-garden-inn-brussels-city-centre-BRUGIGI/index.html
Description de l'entreprise:		A Trendy and Welcoming Brussels Hotel Welcome to our Hilton Garden Inn Brussels City Centre hotel, situated between the Brussels residential areas, European Parliament zone as well as the Brussels South Railway Station. From a bright and clean lobby to spacious enclosed parking under the property, our hotel will feel welcoming right from the start. Relax in the beautiful courtyard garden after a busy day in the city.
Offre de l'entreprise, conditions et avantages:		Our package includes: · Competitive salary · Bonus scheme · Employee benefit card offering discounted rates in Hilton worldwide · Learning programs through our Universities · Opportunity to develop your talent and grow within your property and across the world!
Envoi CV (et lettre de motivation):		maxime.cusse@hilton.com Maxime Cusse - General Manager maxime.cusse@hilton.com /