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Groups, Conferences & Events Manager - 12/01/22

The Groups, Conferences & Events Manager will be responsible for the successful event planning, sales and overall execution of all Conference & Events that take place within the hotel. • Will maximize revenue opportunities in the areas of group bookings, conferences and events by driving sales leads and increasing conversions. • The role will interact frequently with customers and guests to learn about their needs and develop relationships to gain repeating and expanded business. • Reaches personal sales goals and, together with the DOS and Revenue Director, executes overall sales strategy of the hotel. • The Groups, Conferences & Events Manager will be responsible for leading the GC&E team & manage direct reports. Principal Accountabilities Managing Sales Activities: • Maximize all GC&E (Groups, Conferences, and Events) revenue opportunities • Manage the department’s day-to-day operations and activities, through implementation of the selling strategy, yielding of the meeting & events spaces. • Maximize revenue opportunities in the areas of group bookings, congresses and events by driving sales leads and increasing conversion. • Maximize occupancy and average rates through well-executed inventory and yield management control. • Identify the most profitable services that the hotel can deliver with quality and most profitably. • Ensure the M&E (Meeting & Events) team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing & processing contracts. • Manage and develop the GC&E Sales Team to ensure career progression and personal development within the hotel and company. • Conduct an effective recruitment process, with support of the HR department and/or DOS, to engage new GC&E Executive Sales Team members. • Accurate administration and control of all M&E related reservations and blocks. • Ensure that all events are handed over to the Food & Beverage Operations Team every week in a timely manner! and that all the information is accurate, confirmed and billing details are documented and in line with the credit policy of the hotel. • Conduct site inspections for companies & agencies in line with the company policy and in collaboration of the Field Sales Team. • Support the F&B operations and room reservations team with information as required. • Ensure all information is dispatched to the Chef and Operations Team in a timely manner to guarantee they can order and make a work schedule in the effective way. • Attend sales events, as required by the DOS. • Liaise with field Sales Team of the hotel to confirm their accounts / segments perform in line with expectations / set KPI’s of the hotel. • Put & keep the hotel as leader in the market through the development of future and repeat business. • Act as an “Ambassador” for the Cardo brand & hotel. Avenue du Boulevard, Bolwerklaan 14 1210 Saint-Josse-ten-Noode (Brussels) cardohotels.com Building Successful Relationships • Safeguard the highest standards of event management are in place, including building relationships with new/existing customers in order to secure returning business. • Build strong relationships with customers, guests and team members in order to gain full understanding of their needs and work to serve them effectively. • Meet & greet dedicated conference contact or organizer to check on their satisfaction, set-up of the meeting rooms… planning in general on the day of the event. • Sets a positive example for guest relations Knowledge of Market Trends • Analyze competitors' activities and pricing strategies. • Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc... and knows how to sell against them. • Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market. • Using knowledge of market trends, tools (MICE VIEW, Cvent,…) and target customer information to maximize revenues. Additional Sales Involvement • Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets. • Contribute to the selling strategy of the hotel and manage the departments’ adherence to achieving that strategy. • Support the DOS in reporting on incoming demand in the city & the hotel, on conversion ratios by using the available tools. Implement an action plan to increase sales opportunities in the GC&E department. • Set up invoices for events in line with quotations and forward them to the accounting department with relevant back-up documentation to expedite payment

Type:		Emploi		Type de contrat:		CDI
Localisation:		Bruxelles		Contrat:		Temps plein
Expérience:		3 à 5 ans		Langue:		Indifferent
Compétences requises:		Action orientated with a high drive for results • Engaging personality • Passion for hospitality service • A people-person • Positive attitude & very effective communicator • Ability to work under pressure • Problem-solver Fluent in English, French and Dutch, an extra language is an asset. • Strong understanding of MICE environment & tools (Cvent, MICE VIEW,…) • Internationally experienced • Affinity with a more refined lifestyle • Management skills in leading a team Has demonstrated the ability to always work on behalf of guests. • Has demonstrated the ability to cooperate with other team members & departments in the hotel, particularly field sales team & revenue department and operational teams, to create an exceptional guest experience. • Successful track record of working in a commercial collaborative/matrixed environment. • Strong commercial understanding; including Sales, Group Sales, Meetings and Events fields • Experience in a (reactive) sales role with a proven track record to convert sales deals, MICE requests.

L'entreprise

Coordonnées de l'entreprise:		Cardo Brussels Hotel Bolwerklaan 14 1210 Brussel
Site internet de l'entreprise:		https://www.cardohotels.com/
Description de l'entreprise:		Located within the heart of Europe and one of the Brussel's most vibrant areas, Cardo Brussels Hotel is the new and trendy landmark in the neighborhood and the most distinctive luxury lifestyle hotel in the city, catering to both selective leisure guests and business travelers. The hotel will offer contemporary wellness and dining experiences, 532 stylish rooms & suites, as well as 1500m² of MICE facilities and amenities. About Cardo Brand Cardo is a brand built on a culture of emotional intelligence and sublime hospitality, designing experiential places for individual wellbeing and corporate culture optimization. Our purpose is to make city breaks and workcations less apologetic, more purposeful and tuned to the self.
Offre de l'entreprise, conditions et avantages:		to be confirmed
Envoi CV (et lettre de motivation):		yes Anja Cich, Sales Director jobs.brussels@cardohotels.com Bolwerklaan 14 1210 Brussel