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Front Office Shift Leader - 17/03/23

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Shift Leader will check in and out guests efficiently, and make sure they have all they need for a great stay. Your day-to-day • Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example • Look smart – wear your uniform with pride • Supervise front office operations during assigned shift • Supervise cashiering activities during shift • Register and rooms all arrivals according to established procedures • Maintain intimate knowledge of departmental standard and procedures • Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems in accordance with reservation • Maintain cashier float and ensure accurate cashier closing at the end of the shift • Execute all financial transactions as per request in respecting the internal accounting procedures • Execute all administrative and financial duties related to the shift • Keep updated of all modifications to accounting policies and procedures • Responsible and attends all guest's request upon their limits of authority • Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs • Perform the audit balances and prepares all works for audit in an orderly fashion • Can apply the standard reservation procedures including concerning availability as well as correct bookings, follow up e-mail messages in the Holidex system • Ensure that the front desk work area is kept clean and in an orderly state at all times • Participate actively in the enrolment of guest on the loyalty program and apply whenever possible "up selling techniques" to upgrade the guest or sell all in-house service • Take ownership of special project and ensure that deadlines are met • Identify and act on performance and behavior of team • Communicate effectively and positively and shares information within the team to get things done • Assist the manager by given feedback on performance and identify area for improvement • May act as Manager on Duty: - Responsible for the hotel and the guests in the absence of the management, ensuring safety and security. - Dealing and managing the guest’s complaints - Being able to solve all kinds of challenges: maintenance, fire alarm, suspicious guests, etc.

Type:		Job		Type contract:		Bepaalde duur Onbepaalde duur
Plaats:		Brussel Luchthaven Vlaams Brabant		Contract:		Voltijds
Ervaring:		3 tot 5 jaar		Taal:		Frans Nederlands Engels
Vereiste vaardigheden:		What we need from you • Look smart – wear your uniform with pride • Great communication skills • Bachelor’s degree/Higher education qualification • Minimum of 2 years’ experience in hospitality (Front Office) • Basic math skills are used frequently when handling cash or credit • Problem solving, reasoning, motivating and training abilities are often used • Must speak fluent English, French and or Dutch. • Being passionate about people and service • Reading and writing abilities are used often when completing paperwork, logging issue complaints/requests/information updates, etc. Have the ability to work a flexible schedule including nights, weekends and/or holidays

Het bedrijf

Bedrijfsgegevens:		Crowne Plaza Brussels Airport Crowne Plaza Brussels Airport Leonardo Da Vincilaan 4 1831 Diegem
Website van het bedrijf:		http://www.crowneplaza.com/cpbrusselsarpt
Bedrijfsomschrijving:		The contemporary Crowne Plaza Brussels Airport is located a stone’s throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux. The hotel is part of “The Corporate Village” which consists of 76,000 m2 office space and is home to many national and international companies. All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace. Restaurant memories come from many places. The sights, sounds, scents and, most importantly; the service.
Aanbod, voorwaarden en voordelen:		- Competitive salary - Life insurance after 6 months of employment - Health insurance for you and your family members after 6 months of employment - Transportation costs partly reimbursed - One meal per shift - Employee rate at IHG hotels worldwide
Verstuur CV (en motivatiebrief):		CV and motivation letter required Maud Lambert– HR Manager Veronica Silva - HR Coordinator bruzm.job@ihg.com HR department Leonardo Da Vincilaan 4 1831 Diegem