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Assistant Outlets Manager - 28/05/21

Guest Service • Ensure that all employees establish a rapport with guests. Handle all guest requests and inquiries on food, beverage and service. • To be demanding and critical when it comes to service standards. • To ensure that the Outlet team projects a warm, professional and welcome image. Administration • To assist in the revision and updating of the outlet Departmental Operations Manual on an as needed basis. • To assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan. • To maintain the Daily Log Book. • To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business. • To submit all guest / staff incident reports. • To report “Lost & Found” items. • To attend Daily Operations Meeting in the absence of the Outlet Manager. Housekeeping and Engineering • To ensure that the outlet is kept clean and organized, both at the front as well as the back of house. • To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to. • To coordinate all Repair and Maintenance and issue Repair and Maintenance job orders to ensure the proper maintenance of the outlet. Marketing • To identify market needs for the Food & Beverage outlet. • To implement consistent guest recognition programs. Financial • To assist in effective payroll control through a flexible work force, maximizing utilization of part time employees and close cooperation with other Food & Beverage outlets. • To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan • To strictly adhere to the established operating expenses and that all costs are controlled. • In the absence of the Outlet Manager : • To obtain and account for the correct settlement of all sales. • To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures. • To account for all guest checks – those used during the shift, those remaining and those voided Operational • Ensuring maximum guest satisfaction in consistent with Crowne Plaza Standards. • Assisting the outlets manager in planning, organizing, directing and controlling the Food & Beverage operation and administration. • To assist the Outlets Manager in efficiently managing the outlet according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. • To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work to the standard set. • To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically. • To answer telephones, take reservations and handle guest enquires. • To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped. • To assist in conducting monthly inventory checks on all operating equipment and supplies. • To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies. • To conduct daily pre-shift briefings to employees on preparation, service and menu. • To liaize with the Kitchen and Beverage Department on daily operation and quality. • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives. • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. • To establish a rapport with guests maintaining good customer relationship. • To ensure that the outlet cashiering procedures are strictly adhered to. General • To understand and strictly adhere to the Hotel’s policy on Fire, Hygiene, Health and Safety. • To report for duty punctually wearing the correct uniform and name tag at all times. • To maintain a high standard of personal appearance and hygiene at all times. • To maintain a good rapport and working relationship with staff in the outlets and all other departments. • To attend and contribute to all staff meetings Departmental and Hotel training as scheduled and other related activities. • To undertake any reasonable tasks and secondary duties as assigned by the Food & Beverage Manager. • To respond to any changes in the restaurant function as dictated by the hotel. • To project at all times a positive and motivated attitude and exercise self-control. • To provide a courteous and professional service at all times. • To conduct monthly staff meetings. • To attend all meetings as required by HOD’s. • To prepare and participate in the Monthly Objective Review. Employee Handling • To assist in identify training needs and plan training programs for the employees. • To ensure that the outlet employees are Multi Skilled and have the necessary skills to perform their duties with maximum efficiency, through consistent training in accordance with the Annual Training Plan. • To liaise and inform Food & Beverage Department and Human Resources Department of all training sessions. • To ensure that all employees maintain a high standard of personal appearance and hygiene at all times. • To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times. • To ensure that all employees provide a courteous and professional service at all times. • To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. • To assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency. • To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained. • To ensure that all employees have a complete understanding of and adhere to the Hotel’s Employee Rules & Regulations. Occasional Duties • To carry out quarterly, bi-yearly, yearly inventory of operating equipment. • To assist in planning and organizing festive food promotions within the outlet. • To carry out any other reasonable duties and responsibilities as assigned to by the outlet manager  

Type:   Job   Type contract:   Bepaalde duur Onbepaalde duur
Plaats:   Brussel Luchthaven Vlaams Brabant   Contract:   Voltijds
Ervaring:   3 tot 5 jaar   Taal:   Frans Nederlands Engels
Vereiste vaardigheden:   • Hands on mentality 85% operations, 15% administrative • Great communication skills • Fluent of English and French and/or Dutch • Degree in hospitality management or similar through experience • Strong motivational and people skills • Good business awareness for achieving successful performance • A minimum of experience in the field is necessary. • Extensive food and beverage knowledge • Familiarity with restaurant management software • Problem-solving ability to resolve issues as they arise • Team working skills to be able to lead a team and be a part of it What we need from you

Het bedrijf

Bedrijfsgegevens:   Crowne Plaza Brussels Airport 4*
Crowne Plaza Brussels Airport
Website van het bedrijf:   http://www.crowneplaza.com/cpbrusselsarpt
Bedrijfsomschrijving:   The contemporary Crowne Plaza Brussels Airport is located a stone’s throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux. The hotel is part of “The Corporate Village” which consists of 76,000 m2 office space and is home to many national and international companies. All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace. Restaurant memories come from many places. The sights, sounds, scents and, most importantly; the service.
Aanbod, voorwaarden en voordelen:   - Competitive salary - Life insurance after 6 months of employment - Health insurance for you and your family members after 6 months of employment - Transportation costs partly reimbursed - One meal per shift - Employee rate at IHG hotels worldwide
Verstuur CV (en motivatiebrief):   CV and motivational letter required

Jasmin Ighreiz – HR Manager

HR department Leonardo Da Vincilaan 4 1831 Diegem

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