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Rooms Division Manager Martin's Agora h/f - 29/07/20

Rooms Division Manager In charge of the Front Office, Housekeeping and Revenue Department. Effectively coordinate the Rooms Division department on a daily basis, with a focus on reception and revenue, to ensure a smooth, successful, profitable operation.

Type:   Job   Type contract:   Onbepaalde duur
Plaats:   Waals Brabant   Contract:   Voltijds
Ervaring:   3 tot 5 jaar   Taal:   Frans Nederlands Engels
Vereiste vaardigheden:   - Maintain a professional and high-quality service-oriented environment at all times. - Ensure a consistent, quality customer experience via active-floor management and hands-on supervision. - Oversee the revenue management by understanding, monitoring, predicting and reacting to consumer behaviour, in order to maximise revenue or profits, maintain budgeted gross profit and be ahead of competitors. - Recruiting, managing manage and training the Rooms Division staff. - Inform staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Develop a strong base of regular customers. - In charge of the GRI daily (results & follow-up). - Supervise hotel cleanliness and make the necessary follow up with housekeeping team to meet quality standards. - Consistently meet budgeted expense stipulations through meticulous cost control. - Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. - Work closely with the other departments to improve guest services and foster cross departmental communication - Become an active player in the social life of the hotel and the city. - Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures.
 

Het bedrijf

Bedrijfsgegevens:   Martin's Agora Martin's Louvain-La-Neuve & Martin's All Suites
Martin's Agora Martin's Louvain-la-Neuve & Martin's All Suites Rue de l'Hocaille 1-3 1348 Louvain-la-Neuve Tel. 010 77 20 20
Website van het bedrijf:   www.martinshotels.com
Bedrijfsomschrijving:   Situated on the shore of the Louvain-la-Neuve lake, Martin's Louvain-la-Neuve and its neighbouring Martin's All Suites occupy a strategic position in the heart of Belgium. Together, they comprise the first urban hotel centre in Wallonia. These two infrastructures form an integral part of the AGORA Urban Resort, an innovative 30,000 m² hotel and residential complex that opens up a new dimension in the neo-Louvain evolution. Distinctively modern, the project revolves around innovation, sustainability and the art of living.
Aanbod, voorwaarden en voordelen:   • 2- 3 years’ experience in a similar role • Communicate easily in French, English Dutch oral and written. • Good knowledge of PMS, Outlook, Word and Excel • Customer oriented • Result oriented • Can work in a fast and demanding environment in a multitasking mode • Strong team leader with interpersonal skills • Can manage priorities and have an eye for details • Problem-solver, organised and rigorous
Verstuur CV (en motivatiebrief):   Application letter and CV

Mr Emmanuel Didion General Manager
ed@martinshotels.com

Martin's Agora Martin's Louvain-la-Neuve & Martin's All Suites rue de l'Hocaille 1-3 1348 Louvain-la-Neuve Tel. 010 77 20 20

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