Onze openstaande
Vacatures / stages

Team Leader Individual Reservations - 03/10/23

-Manage. You will manage a team of 4-5 persons in the fields of individual reservations. You are responsible for the daily operations, including training and development of reservation agents, quality of calls, adherence to company policies and procedures, daily and holiday planning, and hiring when necessary. -Represent: You represent the Individual Reservation Office towards our clients but as well towards Thon Hotels, the Residences and the other centralized departments (revenue, sales, marketing, HR, accounting). -Implement: You are in charge of implementing new policies and procedures if necessary which facilitate the daily work and optimize the client service being the contact person for all updates with the head office in Norway. -Monitor: You make sure the response time is respeced, accurate information is given, and guest satisfaction is guaranteed while ensuring all reservations are processed in a pleasant, professional and efficient manner. -Communicate: You give clear objectives to the team and liaise with all hotels and all other relevant departments in regards to general changes, which affect Thon Hotels. Identify: You identify important demands and take the lead to convert. -Establish: You propose training plans for the team in conjunction with the Head of Commercial Services. -Participate actively: You take part to all HOD meetings and revenue meetings. -Report: Directly to the Head of Commercial Services.

Type:		Job		Type contract:		Onbepaalde duur
Plaats:		Brussel		Contract:		Voltijds
Ervaring:		3 tot 5 jaar		Taal:		Frans Nederlands Engels
Vereiste vaardigheden:		-Independent. You work independently and are well organised. However, you also love to collaborate and work closely with others. -Positive. You have a positive attitude; you are discreet and used to handle confidential affairs. -Accurate. You pay attention to detail. -Communicator. You have excellent written and verbal communication skills in English, French and Dutch; other languages are a plus. -Experience. Hotel experience and ability to work with reservations software and systems. -Flexible. You adapt easily to people and situations.

Het bedrijf

Bedrijfsgegevens:		''Thon Hotels Rue du Luxembourg 23 - 1000 Brussels
Website van het bedrijf:		thonhotels.com/careers
Bedrijfsomschrijving:		assionately committed. We daily strive to create special moments for our guests. Professional hospitality. We aim to see, hear, and relate to all our guests. The power to please. We are keen to make a personal effort to ensure every stay is the best stay! Innovative. We constantly improve and invest in our hotels. Financially solid. An international company you can rely on. Green. We matter to contribute to a more sustainable society for future generations being locally and internationally certified with green labels. We are currently looking for a Team Leader Groups & Events to join our dynamic team at our Service & Support Centre. Great location: only a 5 minute walking distance from the Luxemburg station and next to the metro Modern building : We have our own building which has loads of daylight. Welcoming company culture: friendly employees that are encouraged to build internal networks
Aanbod, voorwaarden en voordelen:		Motivational remuneration package including: -Contribution to public transportation costs (SNCB). And yes, we contribute for 100%. -Flexible extra-legal benefits. Pick and choose between an attendance bonus, extra days off or a cafeteria plan. -Non-recurrent benefits linked to results (CCT90). A nice little extra. -Hospitalization insurance. And yes, also for the people you love who live at the same address. -Seniority days. Extra days off according to your seniority and age. -Food. We provide a free meal. -Personal development. You can choose trainings through our catalogue. -Celebrate. We encourage celebrating successes with your team at staff events. -Family event. You will be invited a family event where you and relatives are honoured. -Fun. Excellent working atmosphere with the nicest colleagues.
Verstuur CV (en motivatiebrief):		ttps://candidate.hr-manager.net/ApplicationInit.aspx?cid=1103&ProjectId=150246&DepartmentId=19182&SkipAdvertisement=true Angelique Zorba jobs@thonhotels.be ttps://candidate.hr-manager.net/ApplicationInit.aspx?cid=1103&ProjectId=150246&DepartmentId=19182&SkipAdvertisement=true